Description
Cisco SocialMiner v.9.0 – Media Only – Internet Utility – PCCisco SocialMiner™ is a social media customer care solution that enables your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your customer care team, your company can respond to customers in real time through the same social network they are using to communicate.This innovative customer service capability is enabled by Cisco SocialMiner, which searches multiple social networks to capture public customer postings and then organ