Smart Net Total Care and Smart Care are both smart support services and both include Cisco’s award winning support, including technical support, hardware replacement, knowledge base access and OS upgrades. There are three main differences—first line of support, size of the network and offer customization.
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For first line of support—Smart Net Total Care support is provided directly through Cisco, the customer technical support is provided by the Cisco TAC. Smart Care, on the other hand, is sold and supported through a qualified Cisco Partner, so the customer would get their first line of support from the partner (the partner can work with Cisco TAC if needed).
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Anchor your data center networking strategy
SNTC focuses on providing support services, ensuring that customers have access to the assistance they need to maintain and troubleshoot their Cisco infrastructure. It includes proactive support features, such as the ability to identify and address potential issues before they become critical through tools like the Cisco Smart Net Total Care portal.
SNTC includes access to Cisco’s TAC, allowing customers to open cases and receive technical assistance for any issues they encounter with their Cisco products. It provides access to software updates and bug fixes, helping customers keep their Cisco software up-to-date and secure.
Expect more from your data center and storage network infrastructure with Cisco Nexus and Cisco MDS switches. Â
